Payment Policy

• Work begins only after receipt of the agreed advance payment.
• All invoices must be paid on or before the due date.
• Outstanding payments may result in suspension of services.
• Final files or credentials may be released only after full payment.

Refund Policy

Brandora International follows a No Refund Policy for professional services.

Since every project involves time, planning, creative effort, technical resources, and consultation, payments once received are generally non-refundable.

Where required by applicable law or where Brandora International is solely unable to deliver the contracted service, an appropriate remedy may be offered at the Company’s discretion.

Cancellation Policy

Clients may cancel future services by providing written notice.

Cancellation does not relieve the Client from paying for work already completed, committed resources, advertising spend, or other incurred costs.

Revision Policy

Minor revisions are included according to the agreed project scope.

Any additional revisions, redesign requests, or scope changes shall be quoted separately.

Communication Policy

All official approvals, revisions, scope changes, and project discussions should be communicated through email, WhatsApp, or other officially approved communication channels.

Verbal discussions alone shall not be treated as final approval.

Delivery Policy

Delivery timelines depend upon timely content submission, approvals, and payments.

Brandora International shall not be responsible for delays caused by missing information or delayed client responses.

SEO & Digital Marketing Policy

Search engine optimization and digital marketing involve continuously changing algorithms.

Accordingly, Brandora International does not guarantee:

• First-page rankings
• Specific keyword positions
• Guaranteed traffic
• Guaranteed sales
• Guaranteed lead generation
• Guaranteed advertisement approvals

We provide strategic, ethical, and professional marketing services based on current industry best practices.

Advertising Policy

Advertising budgets payable to Google, Meta, LinkedIn, or other platforms are separate unless specifically stated.

Brandora International is not responsible for platform policy decisions, account restrictions, ad rejection, or platform suspensions.

Content Policy

The Client confirms that all provided content, images, logos, trademarks, videos, and materials are lawfully owned or properly licensed.

The Client shall indemnify Brandora International against any third-party intellectual property claims arising from client-provided materials.

Confidentiality Policy

All confidential information shared by clients shall be handled responsibly and used solely for delivering the agreed services.

Privacy Policy

Personal information collected from clients shall be used only for communication, project execution, invoicing, legal compliance, and service improvement.

We do not sell personal information to third parties.

Acceptable Use Policy

Brandora International reserves the right to refuse services related to unlawful, fraudulent, misleading, harmful, abusive, or unethical activities.

Policy Updates

These policies may be updated periodically without prior notice. Continued use of our services constitutes acceptance of the latest version.