1. Service Agreement

All projects begin only after receiving written confirmation from the client along with the applicable advance payment.

The scope of work will be defined through the approved quotation, proposal, agreement, email confirmation, or invoice. Any work requested outside the approved scope will be treated as additional work and billed separately.

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2. Payment Terms

• An advance payment is mandatory before work begins.

• The remaining payment shall be made according to the agreed milestone or invoice due date.

• All invoices are payable on or before the due date.

• Late payments may result in suspension of ongoing work without prior notice.

• Delayed payments may attract interest at 2% per month or the maximum rate permitted by applicable law.

• The Client shall be responsible for all applicable taxes unless specifically mentioned otherwise.

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3. No Refund Policy

Due to the nature of digital marketing, consulting, creative design, software development, advertising setup, and professional services, payments made to Brandora International are non-refundable.

Once any payment has been received:

• No refund will be issued for completed work.

• No refund will be issued for partially completed work.

• No refund will be issued if the Client decides to discontinue the project.

• No refund will be issued due to change in business strategy, internal management decisions, or personal preferences.

If Brandora International is unable to provide the agreed services due solely to its own reasons, the Company may, at its sole discretion, provide an appropriate replacement service, service credit, or proportionate refund where required.

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4. Project Timeline

Estimated delivery timelines are provided for planning purposes only.

Delivery may be affected due to:

• Delay in receiving content

• Delay in approvals

• Delay in payment

• Third-party platform issues

• Technical issues beyond reasonable control

Such delays shall automatically extend the delivery schedule.

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5. Client Responsibilities

The Client agrees to:

• Provide accurate information.

• Provide required logos, images, videos, and documents.

• Obtain rights for all submitted content.

• Approve deliverables within a reasonable period.

• Respond promptly to communication.

Any delay from the Client’s side may affect project timelines.

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6. Revision Policy

Unless otherwise agreed:

• Minor revisions are included within the approved project scope.

• Additional revisions beyond the agreed limit will be charged separately.

• Major changes after approval shall be considered a new project.

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7. Marketing Results Disclaimer

Brandora International follows industry best practices.

However, we do not guarantee:

• Google rankings

• Number of leads

• Sales

• Revenue

• Website traffic

• Social media followers

• Return on Investment (ROI)

• Advertisement approval

• Business growth within a specific timeframe

Marketing performance depends upon competition, market conditions, budget, customer behavior, platform algorithms, and various external factors beyond our control.

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8. Third-Party Services

Our services may involve third-party platforms including but not limited to Google, Meta, LinkedIn, WordPress, Shopify, hosting providers, payment gateways, domain registrars, AI platforms, or other software.

Brandora International shall not be responsible for:

• Platform downtime

• Account suspension

• Policy changes

• API restrictions

• Technical failures

• Price changes

• Service interruptions caused by third-party providers

Third-party fees are separate unless specifically included in the proposal.

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9. Intellectual Property

Upon full payment:

• The Client shall own the final approved deliverables specifically created for the project unless otherwise agreed.

• Brandora International retains ownership of internal processes, templates, methodologies, source files, proprietary tools, automation systems, and reusable assets.

We reserve the right to display completed work in our portfolio unless the parties agree otherwise in writing.

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10. Confidentiality

Both parties agree to maintain confidentiality of business information shared during the project.

Confidential information shall not be disclosed except where required by law.

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11. Project Suspension

Brandora International reserves the right to suspend or terminate services if:

• Payments remain overdue.

• The Client engages in abusive behavior.

• Illegal activities are involved.

• False information is provided.

• The Client repeatedly breaches these Terms.

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12. Limitation of Liability

Brandora International shall not be liable for:

• Indirect losses

• Consequential damages

• Loss of profits

• Loss of data

• Business interruption

• Reputation loss

• Missed business opportunities

Our maximum liability shall not exceed the total fees actually paid by the Client for the specific service giving rise to the claim.

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13. Force Majeure

Neither party shall be liable for delays caused by events beyond reasonable control, including natural disasters, government actions, internet failures, cyber attacks, strikes, pandemics, war, or other unforeseen events.

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14. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts located in Bharuch, Gujarat.

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15. Updates

Brandora International reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on this website.